Fractional operations
Mosaic gives you an experienced operator who is accountable for getting something done, for as long as the work takes and no longer.
When it fits
What ownership means
When Mosaic takes something on, one person is responsible for it. That person learns how your business runs, agrees on a plan with you, and then does the work: the calls, the configuration, the documents, the training, the follow-up.
You get a clear scope, regular updates and a finished result. The deliverable is the work itself, not a report about it.
Time on the ground with you and your team.
One accountable person, an agreed outcome and a date.
The process, the plan, the tool, the documentation.
Rolled out with the people who will use it.
Trained, documented and running without us.
The work
How engagements work
A defined problem with a defined finish.
You hand us something specific. We agree on the scope and the outcome, usually for a flat fee, and we own it until it’s done.
Good for A stalled project, a software rollout, a process that needs rebuilding.
Closer involvement, for a set period.
We work inside the business, on site or remote, for days or weeks at a stretch while something gets opened, fixed or covered.
Good for An opening, a busy season, a gap in the team, a turnaround.
A standing set of responsibilities.
We hold a defined part of your operations and keep it moving week to week. The time involved is sized to the work, often a day a week or less.
Good for A growing business that needs operations leadership, part of the time.
Not sure which one you need? Most people aren’t. Describe the problem and we’ll suggest the smallest engagement that solves it.
Compared with the alternatives
Questions
Yes. Around Chicagoland we come to you when being there matters: watching a process, training a team, covering a function, opening a location. Work that doesn’t need a physical presence is done remotely, which keeps the cost down. Most work is a mix of the two.
No. You can start with one defined project. Ongoing support is there if you want it.
Defined projects are usually a flat fee agreed before we start. Ongoing and embedded support is priced by the amount of time reserved for you each week or month. Either way, you get the price in writing before any work begins.
Established, owner-led companies, typically between five and a hundred people: trades, automotive, professional services, local service businesses, small manufacturers, construction-related firms, nonprofits and associations. The common thread is having outgrown informal processes without needing another executive.
That’s the default. We work alongside your team, deal directly with your vendors, and start with the tools you already pay for. We suggest something new only when what you have can’t do the job.
Yes. When a process needs a tracker, a dashboard, an automation or a small custom application, we build it as part of the same engagement. See business systems.
You get a working result, the documentation to run it, and a trained team. You can stop there, or keep us on for a few hours a month to maintain it or take on the next thing. Nothing is built so that only we can operate it.
Sometimes it looks like one. The title matters less than the work: we take responsibility for specific outcomes and deliver them.
Describe it in a few sentences. We’ll come back with how we’d approach it and what it would take.